Charity Fundraising

Upcoming Events





Back to top

11/12/07 - CSW is SME Organisation of the Year

BCS Award WinnerCSW was awarded the title of ‘SME Organisation of the Year’ at the prestigious British Computer Society (BCS) IT Awards ceremony last week. The awards, which took place at the Grosvenor House Hotel, London, were presented by BBC news broadcaster Kate Silverton in recognition of excellence, professionalism and innovation in IT.  CSW’s winning entry entitled ‘Taking Electronic Health Records Worldwide’ was quoted as having “…demonstrated strong company growth in a difficult market, with staff and Investors working closely on product development.”

The BCS IT Industry Awards are a central element of the BCS professionalism programme and have very quickly established themselves as the leading hallmark of success amongst practitioners in the IT industry today.  As standards of sophistication, business acumen and skill in the IT world are continually developing, the role of IT and its effective management is critical across the whole spectrum of business.  The cross-industry awards recognise, promote and acclaim excellence, professionalism, innovation and the outstanding achievements to which individuals and groups contribute.

CSW winsCSW’s award winning entry for ‘SME Organisation of the Year’ was selected amongst over 600 nominations that were received for the 23 awards categories. Since the original product development of its Case Notes product began in 1999, CSW has continued to sustain growth over a number of years and has completely transformed its business from a consultancy/services-based company, to a leading product development company for standards-based electronic health records and knowledge management in the UK. At the end of 2006 CSW extended its operations with the incorporation of its US subsidiary, based in New York, as part of its ongoing strategy to become a global market leading product supplier for electronic health records and knowledge management.

David Clarke, BCS Chief Executive, said: “This year’s awards are a fitting culmination to our 50th anniversary year which has been exceptional. Technology has enabled unparalleled improvements in productivity and business efficiency over the last 50 years and today IT drives business. These winners have embraced this concept and proven their excellence in innovation and professionalism; they exemplify the importance and value that technology brings to business, society and the economy.” 

John Chelsom, Managing Director of CSW added: “This award is a huge achievement for CSW and is recognition once again of our ability to successfully manage and deliver innovative IT products for our customers, achieving impressive growth and performance in a challenging market. The hard work and dedication of everyone at CSW has succeeded in creating a company that is quite special.”

For more information on the BCS IT Awards, visit Photos of the awards ceremony can also be seen at

Back to top

03/12/07 - Wales select CSW for Individual Health Record

Informing Healthcare has awarded a three-year contract to CSW Group Ltd to commence implementation of the Individual Health Record in out-of-hours care in north west Wales (Gwynedd and Anglesey) and south west Wales (Pembrokeshire and Ceredigion).

The Individual Health Record (IHR) will be based on CSW’s Case Notes product for electronic health records management which has already been proven in deployments in the NHS in England, in the National Programme for IT and in the Technical Proof of Concept (TPoC) for the IHR in Wales.

The new system will allow patient information held on GP practice computer systems to be viewed by medical staff in the local out-of-hours service. This will enable medical records to be shared and viewed by health professionals, wherever care takes place, to help make important clinical decisions about the best care and treatment of a patient. This improves patient safety and the quality of care.

The contract was awarded to CSW by Informing Healthcare following a competitive procurement process. The new service is scheduled to be available for the 390,000 patients in the north west and south west of Wales by spring 2008.

This implementation builds on the successful use of the Individual Health Record in out-of-hours care in the Gwent health community. The project is in line with both Informing Healthcare's strategy of incremental deployment of service improvements that produce patient benefits very quickly and the Welsh Assembly Government's Delivering Emergency Care Services (DECS) strategy.

For further information, visit

Back to top

27/11/07 - CSW in Deloitte Technology Fast 500

Fast 500CSW is listed in this year’s Deloitte Technology EMEA Fast 500 ranking of fastest growing technology companies for 2007

The Deloitte EMEA Fast 500 program recognises technology companies that have achieved the fastest rates of annual revenue growth across Europe, the Middle East and Africa during the past five years. It is the most objective industry-ranking standard to focus on the technology field in EMEA and includes both public and private companies from all areas of technology: from Internet to biotechnology; from medical and scientific to computers.

The awards, which have been running in EMEA for seven years, are based on an organisation’s five-year average percentage revenue growth. CSW achieved a ranking at number 370 with an impressive five-year percentage growth of 412%. This growth has been achieved at CSW through various implementations of our popular Case Notes product for integrated shared care records management and our XML-based Knowledge Management Suite (KMS) for content and knowledge management.

Average growth rates across the entire rankings were impressive and were the highest since the Fast 500 began in 2001, illustrating that confidence in technology remains high despite economic uncertainties.

To view the full report, visit

Back to top

20/11/07 - CSW & MUL provide advanced knowledge services for automotive aftermarket

Autorepair.euCSW Group and MUL Services have launched a new website -, which aims to support vehicle manufacturers and other content providers in working with regulations and standards in the automotive aftermarket.

The site will be a point of entry for business-to-business information on automotive aftermarket regulation and services, aimed at companies who need information on the availability and requirements for information to support the diagnosis, repair, and servicing of passenger vehicles. It provides current information on European requirements for the supply of repair information to commercial end users in both the independent and franchised sectors and includes documentation on relevant standards, both existing and in development.

The partnership between CSW and MUL, and the development of the site, follows on from the MYCAREVENT project (Mobility and Collaborative Work in European Vehicle Emergency Networks) in which both companies participated.  MYCAREVENT was a three year research project, financed by the Information Society Technology program of the European Commission within the Sixth Framework. CSW and MUL were leading partners in the project, working with major European manufacturers and roadside assistance organisations to develop an integrated pan-European repair information portal as a central gateway to automotive repair, diagnosis and maintenance information. CSW developed the underlying information model, ontology and the Advanced Query Service (AQS) to allow end users to search and retrieve repair information from manufacturers and other content providers using a single point of access, while MUL provided the state-of-the-art portal and e-business technology permitting the administration of new information entities to access a range of services, including the AQS, and to seamlessly integrate access to content from various 3rd party and OEM repositories.

Antony Scott, Projects Manager at CSW, said CSW’s goal in participating in the MYCAREVENT project was to apply both the theory and practice of using web-based technologies in general, and ontologies in particular, to this field. It was an essential step towards providing an industry-wide portal for content from dispersed and disparate sources for the automotive aftermarket.”

Dr. Frank Schönherr, Projects Manager and Consultant at MUL, added …“Our main challenge was the tremendous lack of homogeneity between different content providers in processing, structuring and describing information. Consequently we focused our solution on the unification of information access which leaves existing back-end processes and systems widely untouched. Eventually we successfully demonstrated the integration and optimisation potential of state of the art portal technologies.

CSW and MUL’s collaboration will lead to the provision of a range of advanced knowledge services for the automotive aftermarket, including a core portal with content and metadata hosting, message routing and transformation, user management and accounting; web-based training infrastructure and shop system; a query service, providing metadata search facilities to the end user; and a content integration service - allowing content to be made available to the end user regardless of its location. The companies are already working in partnership with major OEMs and aftermarket information providers to realise this goal.

For further information on these advanced knowledge services, visit, or for more details on MYCAREVENT, visit

Back to top

12/11/07 - CSW's Tower Hamlets project wins award

AwardsThe London Borough of Tower Hamlets (supported by CSW and BT) won a prestigious award at the e-Health Insider Awards Ceremony in London last week, for the implementation of their e-SAP system. 

The award for Community and Mental Health Care ICT Team of the Year went to Tower Hamlets for its implementation of the NHS London Programme for IT electronic Single Assessment Process (e-SAP), which allows over 200 staff from the NHS and social services to electronically share information about people in their care. This award is a huge honour and demonstrates the success of the system and the hard work of all of those involved.

Polly Wicks, Tower Hamlets Social Services SAP project manager, said: “We are absolutely delighted to have won this award. It is recognition of what was very much a collaborative effort. The award is going to go on a tour now to all the users – everyone will be thrilled!”

Jon Hoeksma, Editor of E-Health Insider said: "Congratulations to all the winners and finalists. They provide a very heartening picture of the talent, innovation and resourcefulness that is moving information technology forward in our health services.”

Further coverage of the awards can be seen at:

Back to top

31/10/07 - Interoperability series by CSW in BJHC&IM

bjhc+imThe new online version of the British Journal of Healthcare Computing and Information Management (BJHC&IM) has published the first article in a series on the technical background to interoperability.

The article, by Ann Wrightson from the CSW Group Technology Office, is entitled ‘Interoperability of Healthcare Information’ and looks at two key factors that make interoperability standards work: maturity and harmonization.

The article recognises the current trends towards the maturity of XML-based interoperability standards along with the growing recognition that standards need to be not only available and adoptable, but also harmonized across all the major standards providers. It looks at traditional concepts such as clinical notes and letters versus new technology such as Service Oriented Architecture (SOA). It also considers issues such as sustainability and future-proofing so that clinical information is able to move freely and safely across many different system architectures and platforms, present and future.

To view the article visit:

Back to top

05/10/07 - CSW leads Interoperability Workshop

Interoperability Workshop ProgrammeA workshop on ‘The interoperability of standards-based EHRs’ will be presented on Tuesday 9th October by CSW as a pre-conference session for the Clinical Informatics conference from the 10th-11th October at The Hatton, London.

Ron Summers, a founding member of CSW and Professor of Information Science in the Research School of Informatics, Loughborough University will Chair the workshop and will be joined by Ann Wrightson, Principal Consultant and Dave Nurse, Technical Director at CSW.
This workshop will enable healthcare IT professionals, planners, managers and clinical IT users to understand how standards-based Electronic Health Records are supporting information management and exchange in healthcare, both in the UK and internationally. Delegates will gain an overall view of the progress towards standards-based health information systems across the world, the lessons being learned and the places to watch in future. Topics covered will include:

The workshop will conclude with an open discussion, enabling delegates to explore matters raised in the formal presentations in the context of their own experience.

For further information on the workshop, visit the website here.

Back to top

01/10/07 - CSW shortlisted for two BCS IT Awards

BCS IT AwardsCSW has been shortlisted as a finalist for the prestigious British Computer Society (BCS) IT Awards in the categories ‘SME Organisation of the Year’ and ‘Supplier Organisation of the Year’.

The awards embrace IT innovation and business achievements combined with organisational excellence and are recognised as a leading hallmark of success in the IT industry in the UK. The judges were drawn from representatives of BCS, NCC, Intellect, Award sponsors and practitioners of equivalent status with extensive experience in the IT industry.

CSW was selected amongst over 600 nominations that were received for the 23 awards categories. These awards recognise once again CSW’s ability to manage and deliver innovative IT products, pioneering the use of XML-based technology both in its Case Notes and KMS products to improve business processes and information management across industries such as healthcare, pharmaceuticals, publishing, e-government, and news and media.

The winners of the BCS IT Awards will be announced at a gala event on 6th December at the Grosvenor House Hotel, London.

For further information on the awards, visit

Back to top

25/09/07 - Tower Hamlets project nominated for e-Health Insider Award

EHI AwardsCSW's Tower Hamlets project has been shortlisted for the e-Health Insider Awards 2007 in the category 'Community and Mental Health ICT Team of the Year’.

Tower Hamlets is the first care community to go live using the CfH Shared Care system for the Single Assessment Process (SAP) across the London Cluster. The system, implemented by BT and based on CSW’s Case Notes product, was deployed across Tower Hamlets partnership in the autumn of 2006. It provides a ‘patient centric’ electronic health record supporting pan community communication across both the health and social care community of Tower Hamlets with a scalable, shared-cared SAP solution for Older People. All professionals share the same single, comprehensive base of information. This visibility brings an accurate assessment of current needs and care provision, which supports a rapid response to emerging problems. 

This award recognises the work of staff delivering ICT services in a community and mental health care setting in the UK. The judges selected Tower Hamlets based on their ability to deliver excellent services that improve the standard of community and mental health care; enhance patient services; and increase the efficiency of their healthcare organisations.

The winners of the e-Health Insider Awards 2007 will be announced at a presentation dinner on 7th November at BAFTA, 195 Piccadilly, London.

For further information on the awards, visit Full details of the finalists can be seen here.

Back to top

20/09/07 - CSW celebrate launch of Oxford/India business exchange programme

Exchange studentsInspired by a chance meeting at a cricket match, Oxford-based healthcare IT specialist CSW Group has teamed up with Mastek (India) and St Edmund Hall (University of Oxford) to create a student exchange programme between Oxford and India.

The first summer of that exchange programme is now coming to a close. Two students from St Edmund Hall completed six weeks of work experience at CSW at the start of the summer, including attending the XML Summer School that CSW hosts each year at Wadham College. Following their work in England, the students then went out to work at Mastek in India for another six weeks.

Coming the other way, CSW has recently welcomed to Oxford the three students that John Chelsom, Managing Director of CSW, initially met at the cricket match in Nagpur as the first participants in the programme from India. Mr Jambulkar, one of the three Nagpur students, said: "It is a big ambition for Indian students to work in England and we want to gain experience to help improve our technical knowledge and marketing skills."

The launch of this exchange programme was celebrated with a cricket match in Oxford earlier this month with the Ranauk Jambhulkar Cup presented to the winners (Mastek). CSW hope that this will become an annual fixture to celebrate and promote a sustainable exchange programme that aims to provide opportunities for students from both Oxford and India, so that they can experience for themselves the revolution that has turned software development into a global collaboration.

Back to top

22/08/07 - Top Training Quality Award given to CSW

CSW's Knowledge Transfer training team (KTT) has been awarded accreditation by the Institute of IT Training (IITT). The company became an accredited training provider first time, with no non conformances against the IITT strict code of quality of training excellence. This places CSW alongside the top IT training providers in the UK, including Oracle, Unisys, RM and Business Objects.

IITT logoThe Institute of IT Training is dedicated to increasing IT skills within today's workforce and promoting the importance of those skills at the highest business and government levels. Accreditation represents independent recognition by the industry’s foremost professional body on the quality of training processes and the knowledge and skills of the trainers themselves.

IITT accreditation is increasingly becoming a standard that CSW's customers demand and recognise as mark of endorsement, ensuring the highest quality training services. CSW’s key customers - including many NHS Trusts and NHS Connecting for Health - look for IITT accreditation from their suppliers.

As an IITT-accredited NHS supplier CSW now delivers training backed by independent quality assurance on key areas such as sales and marketing, training processes, training materials and trainer skills. It provides CSW with objective benchmarking of our training services and enhanced recognition for the services that we provide.

The IITT report summary stated,
"CSW is applauded for its commitment to quality, its receptiveness to new ideas and the desire to continuously improve in a commercially sensitive manner.
And confirmed that,
…the Knowledge Transfer Team within CSW is entirely worthy of initial accreditation with the Institute."

Mark Stone, Knowledge Transfer Team Leader at CSW, added,
The accreditation is recognition of CSW’s professionalism, quality and customer focus. It's really important to us that we keep improving the quality of our training services to support the delivery of our Case Notes and KMS products and we are already working towards achieving Gold status.”

Further information on the benefits of IITT accreditation both to buyers and suppliers can be found at

Back to top

15/08/07 - CSW contribute to new Data Archiving Good Practice Guide

Ann Wrightson, Principal Consultant with CSW Group Ltd, was one of the ‘EDA SIG Core Group’ that developed the recently launched Good Practice Guide: Electronic Data Archiving, published by ISPE (, the world's largest not-for-profit association dedicated to educating and advancing pharmaceutical manufacturing professionals and their industry. Ann's expertise with metadata and her experience as an advisor to the Digital Archive project at the National Archives led to her being invited to join the group and she has since been involved with development of the Guide from initial concept to publication.

ISPE Good Practice GuideThe Data Archiving Guide provides a rational and scalable approach to electronic data archiving through the development of an archiving strategy. The implementation of this strategy should help organisations to achieve and maintain regulatory compliance, especially in the US, and will help to manage electronic records more effectively in the long term.

For further information on the guide visit

Back to top

01/08/07 - XML Summer School success

Dining HallCSW’s XML Summer School 2007 concluded on Friday 27th July, following a week of enlightening seminars and entertaining social events. Delegates from across the world congregated to be tutored by our expert speakers, to the backdrop of historic Wadham College at the University of Oxford.

Despite the unprecedented amount of rain and associated floods, the XML Summer School ran smoothly. The seminars themselves were extremely well-received, eliciting glowing feedback from delegates. One commented on the two-day course on XSLT, XSL-FO and XQuery by Bob DuCharme: “Excellent! I got a tremendous amount of knowledge from these talks”.

The XML Summer School is a five-day residential course brings together some of the world's leading industry experts to deliver an informative and challenging curriculum on XML related technologies. Split into three tracks, the curriculum is flexible, so that delegates can combine individual seminars giving them a truly tailor-made learning programme.

Bob DuCharmeMany delegates were very impressed by the amount of world-renowned speakers in open standards and related technologies in their midst; one delegate remarked that “…you get to sit at the feet of the masters!

The social events at the XML Summer School provide the ideal platform for networking with fellow delegates or extracting information from the speakers on a one-to-one basis. Some delegates argue that the networking and learning experiences outside the classroom are as valuable as that in the classroom.

Highlights of the week included an exclusive tour of the Bodleian Library, where delegates took in the stunning architecture and incredible history of the Divinity School, Convocation House and Duke Humfrey’s Library; and a dinner and tour of Rhodes House.

Overall this year’s XML Summer School was a great success and CSW look forward to hosting an even better event next year. To register your interest now in the XML Summer School 2008, please email your details to or visit the event website at

Back to top

29/07/07 - KMS launch online exhibition stand at ECM365

ECM365CSW’s Knowledge Management Suite (KMS) now has its own online exhibition stand at ECM365 (

ECM365 is the largest online event site for the UK web/enterprise content management and document management marketplace. It is available 24 hours a day, 365 days a year and provides a one-stop information resource for business professionals looking for new content and document management services. The site includes a virtual exhibition of industry vendors, independent news/features and respected industry research. As a visitor to ECM365 you can benefit from the following:

CSW’s KMS exhibition stand is based in Hall 1 and can be found under the ‘knowledge management’ and ‘content delivery’ product categories. It provides permanent access to CSW’s company information, KMS product brochures, white papers and other announcements - such as new product releases and events.

KMS at ECM365

To visit the exhibition stand directly, go to or the KMS product website can be found at

Back to top

11/07/07 - XML Summer School selling out fast - register now!

Wadham CollegeXML Summer School logoDon't miss out on this unique opportunity to learn all about XML and related open standards technology at this year's XML Summer School. With only just over a week to go before the event starts, places are selling fast.

The innovative curriculum is split into three main tracks. The Introductory Track is perfect for newcomers or as a refresher course before moving onto more advanced seminars. The Technical Track is aimed at a more advanced audience and gives detailed insight into specific technical topics, and the Applications Track offers excellent industry-focused application of XML for delegates of all levels.

With one, two, three and five day training options - both residential and non-residential - there is something for everyone, whether your budget is small or large. Visit the website to see full descriptions of the seminars and register now to ensure your place at this prestigious event while places are still available.

Back to top

26/06/07 - CSW acquires software assets of H2HCare

h2hlogoCSW Group Ltd has acquired the software assets of H2HCare, a health IT company, specialising in the ‘business of healthcare’ – providing web-based billing, contracting and financial management capabilities to support effective patient care for public and private healthcare organisations.

H2HCare products will be incorporated into CSW’s Case Notes product suite, extending it from an Electronic Health Record for cross-agency shared care into a complete service management system for scheduling care delivery and meeting the extended contract quality challenges in the new Commissioning environment.

The new software will be released this Autumn in Case Notes v5.2 as the Case Notes Financials, Patient Administration and Enterprise Booking modules. CSW is in discussion with former customers of H2HCare in Ireland on upgrades to the new Case Notes versions of the product.

Eamonn Furniss, former Chief Executive, H2HCare said,
 “I am delighted to see our software incorporated into CSW’s Case Notes. CSW and H2HCare have worked as partners in the past and have very complementary product offerings for Private and Public healthcare. The combined product offering will be unique in offering a fully integrated enterprise solution for both clinical and administrative users, and will ultimately improve the patient experience. “

Case Notes Enterprise Booking allows GPs access to day wards so that they can refer and book patients in directly - automating the patient booking and scheduling process throughout the hospital and other health or social care settings. Case Notes Financials is an integrated suite of web-based components which support each stage of the revenue lifecycle from patient access through to billing and claims processing.

John Chelsom, Managing Director, CSW Group added,
“The new added features and functionality make Case Notes one of the most comprehensive web-based electronic health records systems on the market

There is increasing pressure on the NHS to use Commissioning to effectively drive patient pathway redesign, improve service delivery and quality of care. Case Notes’ EHR ensures optimal resource utilization, improving outpatient effectiveness and efficiency, meeting patient needs and measuring care outcomes.

Utilising the new features and functionality in Case Notes v5.2, users will be able to capture timely and appropriate health information, and maximise its potential as powerful Commissioning information. Organisations will have a better understanding of demand and capacity across agencies, regardless of location and will be able to identify trends and determine how this should influence Commissioning decisions.

Deborah Hagger, Clinical Director at CSW explained,
“The new qualitative checks to be managed by the SHA’s are the main additional layer in the new Commissioning Framework.  Outcomes of Care must be measured to ensure the service used has not only been cost effective but clinically effect too.  Our new Case Notes suite of modules can now set the standard for achieving this”.

For further information on CSW’s Case Notes product suite please visit

Back to top

22/05/07 - CSW signs OEM agreement with Visbion

CSW Group has signed an OEM agreement with Visbion Ltd, whereby Visbion’s DICOM imaging technology will be incorporated into CSW's Case Notes product for Electronic Health Records and sold as its new Diagnostic Image Management and Diagnostic Image Viewer modules.


Visbion specialises in medical image management and display solutions that support the acquisition, storage, archive and display of a wide range of medical images. This functionality will now be available through new Case Notes modules, which extend its capability to handle any diagnostic images - including X-Ray, CT and MRI - using the international DICOM 3.0 standard.

CSW holds a small shareholding in Visbion Ltd, a UK company that owns digital imaging technology originally developed over a fourteen year period at Imperial College, London. Visbion’s technology integrates images from a wide range of clinical disciplines and provides specialist tools for radiologists, ophthalmologist and other healthcare professionals.

John Chelsom, Managing Director at CSW, commented, “The incorporation of Visbion’s DICOM technology into Case Notes, is a further step towards its development as a cross agency care records system with full clinical functionality. Using Visbion’s technology, Case Notes is now fully DICOM enabled, allowing it to handle a full range of diagnostic images within its single patient centred record.”

Stefan Claesen, Chief Executive, Visbion Ltd added, “The Visbion technology gives the clinician access to all imaging from the single patient-centric record within CSW Case Notes. It delivers a truly distributed diagnostic image review capability and shares a proven, highly-scalable web-based platform with the Case Notes products. It is the perfect complement for the existing clinical functionality for order communications, results reporting and clinical noting in Case Notes.”

Further information on the Case Notes product can be found at

Back to top

02/05/07 - CSW listed in 'Hot 100'

Hot 100CSW has been ranked at number 70 in the Real Business/LDC Hot 100 league table, which charts the UK’s fastest-growing privately owned businesses. This follows CSW's listing in the Sunday Times Microsoft Tech Track 100 league table of fastest growing privately owned technology firms, which was published at the end of last year.

The annual Hot 100 league table ranks growth in sales over the last four years across all industry sectors – from plumbing suppliers, to online fashion stores and car dealers. To qualify, the latest accounts needed to show sales of more than £5m and be profitable. With sales having increased from £1.6m to £8m over the past four years, CSW has grown by an impressive 71.1 per cent annually.

Grant Berry, UK regional managing director at LDC, the private equity firm which sponsors the survey described the success of the Hot 100 companies, "To be growing profitably when the market is so competitive is a testament to the determination of the country's entrepreneurs."

John Chelsom, Managing Director of CSW added, “This listing is yet further recognition of CSW’s achievements as we move closer to our strategic ambition of becoming a leading supplier of products to the global market in Electronic Health Records and Knowledge Management.”

For more information on the Real Business Hot 100 see

Back to top

18/04/07 - HL7 UK members elect CSW to board

HL7 UK logo

Ann Wrightson, Principal Consultant at CSW Group, was elected yesterday as a member of the Health Level Seven (HL7) UK Management Board for 2007-8. Ann is the second CSW staff member to serve on the HL7 UK Board following the position held by Dave Nurse, Technical Director at CSW, from 2004-6.

Ann has specialized in open standards technologies since 1985. Over the last few years she has worked mainly in e-Government and Healthcare, providing strategic IT advice and developing interoperability standards both in the UK and internationally. Ann has also been an active member of HL7 UK for some years now as HL7 UK Sub-group Co-chair on Electronic Care Pathways & Decision Support and HL7 UK representative on the UK Electronic Social Care Record forum.

HL7 UK is a voluntary association of interested parties drawn from the supplier, user, provider and technical expert members of the UK healthcare community. Its mission is to “…support the development, promotion and implementation of HL7 standards to meet the needs of healthcare organisations, health professionals and healthcare software suppliers in the UK”. HL7 UK is managed by an elected Management Board, with three ‘Members at Large’ elected each year at the AGM and who each serve for two years. ‘Members at Large’ are not elected to a specific role but all Management Board members are expected to volunteer to take responsibility for leading or contributing to particular tasks, areas, activities or events - including technical development and discussions related to HL7 standards.

Ann’s new role on the Management Board continues CSW’s active participation with HL7 UK as a ‘Member at Large’ and demonstrates our ongoing strategic commitment to open standards in healthcare, enabling CSW to continue to set the standard for good practice in these areas. Open information standards are used throughout CSW’s e-records products/services and our technical teams are acknowledged as experts and opinion-leaders in the field of XML-based technology, HL7 and open standards. CSW is also actively involved in international debates regarding the nature and role of XML implementation of HL7 interoperability standards and the evolution of interoperability standards for multi-agency working across Health and Local Government.

For further information on HL7 UK and other Management Board members for 2007-8, visit:

To find out more about XML and open standards technology, visit:

Back to top

03/04/07 - Registration now open for XML Summer School 2007

XML Summer School logoCSW is pleased to announce that the XML Summer School registration is now open. Delegates who register before April 30th 2007 will receive a 15% early bird discount, so book now to avoid disappointment.

OxfordThe XML Summer School, now in its seventh year, is a five-day residential course taking place at Wadham College, University of Oxford from 22nd-27th July. It brings together some of the world's leading industry experts to deliver an informative and challenging curriculum. The event goes beyond that of a traditional XML training course, offering delegates a unique learning experience in the picturesque settings of Oxford.

The innovative curriculum caters for all levels and is split into three main tracks: ‘Hands-on Introduction’, ‘Technical’ and ‘Applications’. The world-renowned speakers explore the latest trends in these technologies and illustrate how they can be applied in specific industry settings.

For further information and to register for the XML Summer School, go to

Back to top

05/03/07 - CSW Group launches US subsidiary at HIMSS 2007

CSW at HIMSSUK-based healthcare IT software provider CSW launched its new US subsidiary, CSW North America Inc, last week at the HIMSS 2007 conference and exhibition in New Orleans.

CSW incorporated the US subsidiary, based in New York, at the end of 2006 as part of its ongoing strategy to become a global market leading product supplier for electronic health records and knowledge management.

The US subsidiary is headquartered in New York City, acting as the distributor for CSW's Case Notes and Knowledge Management Suite (KMS) products in the US. It services new customers in the US, including integrated hospital systems and global pharmaceutical companies. The company acts as CSW Group's exclusive agent for all operations in North America including distribution and resale of all products; development of channel partnerships; and delivery of associated services. 

The company’s highly experienced management team includes:

Dr. Steve Arnold, Vice President and Chief Medical Officer of CSW North America Inc.  Steve has more than 17 years of senior level healthcare experience and is a recognised consultant to the healthcare industry for the implementation of EHR systems and development of Integrated Delivery Systems. In addition to his role with CSW, Steve is President and CEO of Healthcare Consultants International

Jake Nadler, Vice President and Chief Marketing Officer of CSW North America Inc. Prior to this appointment Jake has held various senior marketing positions, growing successful product and systems integration divisions. He also founded Blackbook Software, a publisher of client relationship management applications for private equity managers.

Tony Stewart, Vice President and Chief Operating Officer of CSW North America Inc. Tony has over 15 years' experience in helping organisations improve their business processes, on both sides of the client/consultant fence.

John Chelsom, Managing Director of CSW Group, and President/CEO of CSW North America Inc commented,” We are confident that the North American healthcare and pharmaceutical markets hold great potential for our company and our products. CSW will be bringing our unique, proven experience in delivering standards-based health records management on a national scale and applying it to the US. This will be supported with our content and knowledge management product, KMS, to provide the basis for the next generation of clinical decision support systems.”

For further information on CSW North America Inc., please visit

Back to top

28/11/06 - CSW launches KMS v2.0 at Online Information 2006

KMS logoToday CSW unveiled v2.0 of their Knowledge Management Suite (KMS) at this years’ Online Information show.

CSW has extended the product suite’s existing capabilities and functionality to provide improvements in the core of the application, delivering powerful content management combined with increased scalability and enhanced performance times.

The KMS product suite is a combination of enterprise-strength applications and utilities and has been designed to meet the needs of customers who want to create and publish complex content to multiple delivery formats.  The three main applications are:

Benefits of CSW's KMS include:

KMS v2.0 goes further than traditional document-based CMS applications by using XML as the core content format. This enables publishers to produce multiple output formats from a single content source. It also allows customers to repurpose content – invaluable with complex documents which need to reuse the same content time and time again (useful for glossaries, technical specifications, manuals etc.)

Demonstrations of KMS v2.0 can be seen on stand number 276 in the Information Management Solutions (IMS) area at the Online Information 2006 exhibition.

A new, dedicated website has also now been launched to provide a central resource for all KMS related information – visit

Back to top


11/11/06 - New Case Notes website goes live

Case Notes logoCSW Group has now launched a dedicated product website for Case Notes v5 at

The website reflects the modern design of Case Notes’ new user interface and includes the primary features and benefits of the Case Notes base system, modules, tools and packages. The website also provides in-depth information about Case Notes’ innovative functionality and details information on the four main areas of the product:

The new design provides visitors to the site with the opportunity to download case studies on various Case Notes implementations. The case studies reveal the tangible benefits of the system and lessons learnt, while highlighting the flexibility of the product and the ways in which it can be applied to healthcare problems today.

Over the coming months, new Case Notes features will be added and will be announced as they become active on the new site.

Back to top

25/09/06 - CSW recognised as one of Britain’s fastest growing technology companiestechtrack100

CSW has been named at number 30 in the Sunday Times Microsoft Tech Track 100 league table of fastest growing privately owned technology firms, which was published on 24th September 2006.

The Sunday Times Microsoft Tech Track 100 first began in 2001 and ranks Britain's fastest growing, innovative private technology companies by their sales growth over a two year period. The Tech Track 100 adopts the London Stock Exchange’s Techmark definition of a technology company. Its definition is one ‘whose business growth and success is dependent on the development of one or more technologies’. Techmark also requires evidence of significant technological innovation in a company’s product or service.

CSW’s position at number 30 in the Tech Track 100 is based on sales growth between 2003 and 2005, which shows an impressive average annual increase of 95%. Sales grew from £1.6m in 2002/3 to £6.1m in 2004/5 after the NHS picked CSW’s Case Notes product as a key component of its National Care Records Service three years ago. Since then CSW has continued to grow, recording sales of £8.0m in 2005/6.

CSW was also one of the 69 businesses in the league table that showed a profit. CSW has continued this success more recently with our partners through the implementation of a shared-care Single Assessment Process (SAP) solution for Tower Hamlets and a contract to design the Finnish National Healthcare Information System.

John Chelsom, Managing Director of CSW added, “The Tech Track 100 has become one of the main measures of success for innovative technology companies. The key to long-term success is to sustain this growth over a number of years, as CSW has done since first appearing in the Tech Track 100 in 2002.”

For further information on the Sunday Times Microsoft Tech Track 100 see:

For further information, please contact:
Sara Price, Marketing Manager, CSW Group Ltd, Email:

Back to top

19/09/06 - e-SAP goes live in Tower Hamlets

The deployment of e-SAP is a major milestone for the NHS Care Records Service in London; it is the first system that allows staff from the NHS and Social Services to share information on the individuals in their care.

The new solution, implemented by BT, is based on CSW’s highly successful Case Notes product.  Case Notes provides a ‘patient centric’ electronic health record supporting pan community communication across both health and social care community of Tower Hamlets with a shared-cared Single Assessment Process (SAP) solution for Older People. The patient centric view provides all health and social care professionals with a single, comprehensive view of a patient’s care.  This visibility facilitates an accurate assessment of current needs and existing care provision which in turn is able to prompt a more speedy response to new patient problems. 

The Single Assessment Process (SAP), introduced in the Department of Health’s National Service Framework (NSF) for older people, aims to make sure older people's care needs are assessed thoroughly and accurately, but without procedures being needlessly duplicated by different agencies. In Tower Hamlets, the new e-SAP solution is shared by 227 users from Tower Hamlets PCT, Tower Hamlets Social Services, Barts and The London NHS Trust and East London and The City Mental Health Trust. The SAP process promotes a multi-disciplinary care team approach, spanning all those Health and Social Care organisations providing care input to its clients.

With this in mind, the e-SAP solution provides the integration that binds such a distributed team together in an effective way not seen before.  It provides a single source of person care information through an easy-to-use portal front end and offers a conduit for communication across organisational boundaries for referrals - supporting the management of care that drives the Single Assessment care process.

Security and confidentiality are of paramount consideration when building a shared care record solution and the stringent information governance rules laid down by Connecting for Health (CfH) are embedded in the new e-SAP application. Staff log-on using Smartcards that hold information on the owner of the card.  Once a user logs in to the e-SAP system, he or she is assigned a job ‘role’ based on their chosen access point.  Role-based access then restricts their view of that record to display only what is relevant to their role. The e-SAP system is also integrated with the NHS Care Record Service (NHS CRS) or Spine and meets the required Connecting for Health (CfH) compliance standards for connection.  

The benefits of using the national Patient Demographics Service (PDS) for a single source of service user demographic information has also now been realised in Tower Hamlets.  One of the most frustrating elements of health and social care documentation is the amount of time wasted keying in the same personal details multiple times.  The new e-SAP solution includes a simple patient tracing facility which quickly yields the required information, ensuring consistency across the care community and avoids any re-keying of this basic information.

This Tower Hamlets e-SAP solution has been initially deployed as a pilot.  Following the successful take-up by the first users, phase two of e-SAP in Tower Hamlets will take place later this year. Other London Communities have also been closely monitoring the rapid progress made by the e-SAP solution in Tower Hamlets and are now keen to have the solution deployed in their areas.

Polly Wicks, Tower Hamlets Social Services SAP Project Manager says: “We are getting very positive responses from staff across the borough. The people who used the old SAP process definitely find e-SAP an improvement. Staff are also finding e-SAP easy to use, even when using it alongside existing computer systems.”

Further Information on this story can be seen on the Connecting for Health website at and

Back to top

14/09/06 - CSW to work with Consortium to specify Finnish National Healthcare Information System

The Ministry of Social Affairs and Health has chosen the consortium headed by WM-data, to specify the Finnish national healthcare information system architecture. The consortium includes: Avain Technologies, Commit;, CSW Group and Medici Data. This specification work will provide the foundation for a logically integrated healthcare service information system nationwide.

The key goals will include:

The Social Insurance Institution of Finland will act as the major implementer of the national architecture. The national architecture requires the development of an electronic patient record system in accordance with national specifications and specifications from the national information system services.

“The project forms a significant share of the whole package, which includes legislation, financing and the specification work. As soon as the Act governing the processing of electronic patient data takes effect, we will be able to prepare a detailed project plan in co-operation with the Ministry of Social Affairs and Health, the Social Insurance Institution of Finland and healthcare centres. As a whole, this project will be the most remarkable one in the healthcare sector for years,” explains Pentti Itkonen, Senior Advisor, Ministry of Social Affairs and Health.

“This is a highly important project for the future of our entire healthcare system. The development of healthcare services requires integrated interoperable information systems using nationwide information system services. This solid basis will enable the creation of new, innovative services, for example: self-treatment of chronic illnesses.

“The consortium’s members are at the forefront of developing Finnish healthcare service solutions. Enabled by innovative and proven information systems, healthcare service organisations have been able to improve their service quality and develop proven processes. This expertise will underpin the design of the national information system architecture. It will provide both the healthcare sector and their patients, with substantial value and benefits,’ says Matti S. Häkkinen, VP Healthcare Solutions, WM-data Finland.

The national information system architecture specification work is scheduled for completion by 28th February 2007.

For further information, please contact:

WM-data was founded in 1969 and is one of the leading IT companies in the Nordic region. Through industry expertise and close customer relationships, WM-data develop, provide and maintain a broad range of IT services and solutions improving our customers’ efficiency and enhancing their competitive edge.

Established in 1997, Avain Technologies is a Finnish software company specialising in the development and marketing of software for electronic forms, electronic signatures and long-term electronic archiving, based on open international standards.

CSW Group Ltd, a leading provider of electronic health records and knowledge management products for the healthcare industry in the UK. CSW's Case Notes product, combined with its expertise in HL7, XML and other open standards, has played a major role in the design and implementation of the NHS Care Records Service in England and in the Technical Proof of Concept for the Single Record in Wales.

Established in 1989, Commit; Oy is a growing company leading the field in the development of solutions for the healthcare sector supplying customised electronic e-business solutions. Working within the healthcare-service, public and industrial sectors.

Established in 1991, Medici Data Ltd. is a software and service company specialising in healthcare information technology. It develops, supplies and maintains key systems for the planning, control, monitoring and documentation of patient care and nursing, and integrates with other systems seamlessly to create a well-performing whole.

Back to top

21/07/06 - TeesPath go live with Lab-Links system

Lab ImageTeesPath, a clinical network of pathology services spanning the Co Durham and Tees Valley Strategic Health Authorities, has gone live with a new Lab-Links system using CSW’s Case Notes™ Electronic Health Records (EHR) product. The new system enables the linking together of information contained in the previously disparate pathology systems across the whole of County Durham and the Tees Valley, covering three acute trusts, six acute hospitals, eight primary care trusts and two mental health trusts.

The new Lab-Links system has been developed and implemented by CSW together with TeesPath as part of the Government's 10-year programme to modernise and reconfigure NHS pathology services. CSW’s Case Notes™ product for shared care health records management has been used by TeesPath to take silos of pathology results constrained by the physical boundaries of individual software systems and locations, and deliver a single integrated Lab-Links system that is indexed on NHS numbers and available to all authorised clinicians across the NHS Net.

CSW have combined the Case Notes™ EHR product with ICE…Messaging software from Anglia Healthcare Systems Ltd into an integrated architecture for laboratory networking. The existing system is capable of being used for any other type of clinical data where there is a need to share data through an EHR to support patient care. The next phase of deployment is to roll out the remote transmission of orders and results between laboratory systems.

At TeesPath, 55% of pathology testing is performed for clinicians outside of the acute sector who do not have on-line access to local pathology or acute hospital computer systems. The new Lab-Links system permits authorised clinical staff to view an integrated patient result file from anywhere in the area, regardless of where the testing took place and where the clinician is located. With greater emphasis in the NHS on dealing with patients in a ‘home’ environment - the new Lab-Links system enables specialist staff to treat patients in this way, supporting specialty group working and freeing up hospital beds for those that need it most.

Pathology plays an essential part in delivering the NHS Plan and Cancer Plan, meeting National Service Framework targets and protecting public health. With approximately 70% of patients’ diagnosis currently dependent on pathology results in the NHS, the new Lab-Links system has become a crucial element in the improvement of patient care. By using Case Notes™ to provide a single, web-enabled pathology results system which shares information across the region, TeesPath are beginning to make major improvements. By minimizing duplication of patient data and excessive clerical input, errors are reduced and there is a noticeable improvement in data quality.

Dave Nurse, Technical Director at CSW explained “This system provides a solution for the sharing of diagnostic data in a safe and secure manner. We have worked closely with TeesPath project staff to ensure that the system provides a robust strategic solution to the sharing of diagnostic data to support shared care.”

Dave Bottoms, Teespath IT Project Manager commented, “Although the project is still in its early stages it is already giving benefits to community hospital staff who have found it difficult to gain access to up-to-date results. Tertiary care staff are also gaining benefits as they are often dealing with referrals from other local NHS Trusts and without any other form of computerized access to the remote primary Pathology database.

The project has been demanding and has taken place against a backdrop of uncertainty relating to the NHS Care Record and what would/ would not be provided for to cater for these needs. The pilot users are reminded of their ‘legitimate relationship’ responsibilities throughout the process and only results bearing the NHS number are incorporated into the database in an effort to make it as ‘clean’ as possible.

Although the system is only being used in a few pilot areas at the moment, it has huge potential and with more details now emerging about the Detailed Care Record being held at a more local level, this system has already provided the bedrock for Pathology.”

Further Information about the TeesPath modernisation programme is available at

Back to top

14/07/06 – CSW gets Microsoft Gold

CSW is proud to announce our new status as a Microsoft Gold Certified Partner following successful completion of both the Data Management Solutions competency and ISV/Software solutions competency.

Microsoft Certified Gold Partner

The Microsoft Gold Certified Partner program provides market recognition to vendors that demonstrate a capacity to deliver consistent high-quality software applications built on Microsoft technology. CSW has met the program’s rigorous requirements including customer references, employees with Microsoft Certified Professional certification and Microsoft Competencies - demonstrating our in-depth technical and business expertise and our ability to apply this to our customers’ needs.

Microsoft Gold Certified Partners receive a rich set of benefits, including early access to Microsoft products, training, technical support and peer-networking opportunities that allow a variety of partners to come together and provide end-to-end customer solutions.

As a Microsoft Gold Certified Partner, the real winners are our customers. CSW now has additional resources and business critical services at our disposal to support all stages of solution development, implementation and support. Customers can expect a high level of support for Microsoft products combined with the knowledge, skills, and commitment to help implement technology solutions that match your exact business needs.

For further information on the Microsoft Gold Certified Partner program, visit

Back to top

04/04/06 - Jeff Barr of Amazon Web Services to Speak at XML Summer School

xmlsslogoCSW Group Ltd are delighted to welcome guest speaker, Jeff Barr of Amazon Web Services to the XML Summer School this year. Jeff will be speaking on the ‘Web Services and Service Architectures’ course, presenting a real-world case study, describing real-life scenarios, progress to date in rolling out newly architected solutions, and the choices and constraints he has have faced in doing so.

Jeff Barr is an evangelist of Amazon Web Services who is focusing his time furthering awareness among software developers of the opportunity to innovate and build businesses using Amazon Web Services. Jeff has a longstanding interest in Web services and programmatic information interchange.

The Web Services and Service Architecture Track will discuss the potential benefits of using web services and SOA for new and existing applications; review the relevant protocols and technologies that provide interoperability across platforms; and discuss challenges that may arise, all with a real-world focus.

To register for the XML Summer School 2006 go to:

Back to top

21/03/06 - CSW and OLM Group Announce Partnership

Under a partnership announced yesterday, CSW Group Ltd and OLM Group Ltd have agreed to collaborate on supporting seamless integration between Health and Social Care systems. This integration is vital to support new ways of working in order to respond to the Government’s initiatives in the delivery of care for National Service Frameworks (NSFs), Long Term Conditions (LTCs), Chronic Disease Management (CDM), the Adults White Paper and Children’s Trusts.

Social Services and Healthcare professionals have to cooperate daily in delivering care for all aspects of front line services - particularly for children, older people and those suffering from mental health problems. Yet the IT systems that support these professionals often remain completely separate entities with little integration of client/patient information.

Together, CSW and OLM will provide a model which can be recommended to all Social Care organisations and their strategic health care partners. CSW and OLM have both the unique understanding of the health and Social Care market and in-depth knowledge of open standards technology, to develop IT systems to support joint multi agency working.

OLM Group is one of the largest independent software solutions and services supplier to Social Care. OLM’s success has been built on unrivalled domain knowledge coupled with a track record of innovation in meeting the unique challenges faced by Social Care organisations. OLM’s CareFirst product is the market leading case management system in the UK. Together with the CareXchange integration suite and e-Services products OLM can offer unrivalled end to end business solutions supported by business transformation, consultancy and training services. This is particularly the case in service delivery areas where integration is a fundamental requirement such as ESCR, eSAP, and CAF.

CSW’s product - Case Notes, for Shared Care Records Management, enables a strategic view of the integration requirements between health and Social Care that recognises existing IT investment. Case Notes addresses issues often linked with eSAP introductions, through the direct support for existing multi-agency workflow/processes. This can be delivered in a phased, step-by-step, approach with early achievable benefits and provide the framework for an Integrated Shared Care Record (ISCR) combining information from Social , Primary, Acute, Community, Primary and Private care organisations to support Electronic Integrated Care Pathways eICP’s), Commissioning and Multi-Agency packages of care. Case Notes is fully NCRS ‘Spine’ compliant and therefore provides a strategic and future-proof way forward.

Alan Jones, Business Development Director at CSW, commented “CSW are committed to delivering multi-agency support to Health and Social Care organisations by working in close collaboration with OLM. We believe that integration of health and social care systems is not only achievable, but essential to meet the standards contained within the NSFs.”

Fraser McCluskey, OLM’s Business Development Director, added ”OLM has unique and comprehensive domain expertise in both Social Care and Health. We believe that the emerging relationship with CSW will deliver tangible benefits to Customers as they seek to meet the challenges of the information sharing agenda”

eSAP is a particular area that demands integration of service user information between social care and health. Care of those citizens with long term conditions, diabetes sufferers, and those that have suffered stroke or heart attack and are now discharged from hospital, all require co-ordinated multi-agency services. CSW Case Notes supports these specialist areas and through working in partnership with OLM, the same integration components can be adapted to provide integration with Social Care systems and common assessment and care delivery processes.

About OLM Group

OLM Group ( is the largesolm independent software and solutions supplier to Social Care. Customers include over 70 Local Authority Social Services departments as well as over 100 other Social Care providers. Since its inception in 1991, the OLM Group has enjoyed year-on-year organic growth, to a point today where it has 140 employees with a turnover of £12.8m (2003/2004).

Back to top

20/03/06 - CSW announce release of Case Notes v5.0 at HC2006

Today CSW unveiled the new care managementcasenotes features and functionality that will be available in version 5.0 of their flagship product, Case Notes.

CSW has extended Case Notes’ existing capabilities and functions to provide both a solution toolkit and modular approach to the new challenges faced by Health and Social Care professionals today. Version 5.0 now meets the current needs of integrating Health and Social care as outlined in the recent Department of Health (DoH) white paper “Our health, our care, our say: a new direction for community services”.

Case Notes v5.0 provides flexible shared care records management through an intuitive web-based user interface. It has been designed by clinicians to provide immediate access to clinical functionality without the need for extensive local training and implementation projects.

Case Notes’ Smart Forms module is established for use in many local NHS Trusts and care settings across the UK. These forms are now available with CSW’s Information Modelling Tool (IMT), which manages the information model across the care organisation. This tool enables users to quickly replicate any existing paper-based form into the system, capturing key patient information and enabling re-use of all data items – saving time and improving accuracy of patient records.

Case Notes v5.0 is fully Spine compliant enabling Health and Social Care organisations to share local patient information by linking to the NHS Care Record Service (NCRS). Designed for interoperability and embracing national standards such as XML and HL7, Case Notes v5.0 enables patients’ electronic information to move with them, as they move into and out of care settings and across organisational and geographical boundaries.

The modular nature of Case Notes v5.0 means that components can be substituted or added with minimal impact and without major re-delivery of the system. This provides care organisations with the flexibility to extend and update clinical and departmental systems as requirements change over time, while continuing to deliver seamless shared care services.

Case Notes 5.0 now includes packages of care for a number of key clinical areas through a secure, single point of logon – acting as a gateway to a virtual health record. Packages include:

John Chelsom, Managing Director of CSW, commented, “Version 5 of Case Notes now has a high degree of clinical functionality combined with the flexibility, security and ease of use required to enable organisations to focus on putting the patient first to deliver a ‘patient-led NHS’.”

Case Notes v5.0 will be made available to the Health and Social Care organisations across the UK for contracts from 1st June 2006.

Back to top

10/03/06 - CSW Group acquires XMLSG Ltd

On 1st March 2006, CSW entered into a definitive agreement to acquire XMLSG Ltd, a recognised leader in the emerging dynamic XML publishing market.

XMLSG Ltd provide XML-based content creation, management and delivery services to customers in multiple industries worldwide - including pharmaceutical, financial services, insurance, publishing and government. They offer services to support the three main stages of the documentation cycle based on innovative, open-standards technology. XMLSG has built up a track record of successful project delivery, delivering on all projects undertaken in 2005 on time and within budget.

CSW is a leading provider of XML-based e-records products for both healthcare records management and knowledge engineering and delivery. Products are developed using quality assured software engineering processes and are backed by comprehensive research, consultancy and customer support services.

Following this acquisition XMLSG Ltd will be known asxmlsg CSW Medicines Information and will become the supplier of CSW’s knowledge engineering and delivery systems using CSW KMS™. KMS™ shares the same technology platform as CSW's clinical systems and enables pharmaceutical organisations to provide value-added knowledge services, through multiple delivery channels. Since 1998 customers of CSW’s XML-based content and knowledge management technology have included the Pharmaceutical Press (for production of the British National Formulary), BMJ Publishing Group, BBC, United Nations FAO and Jaguar Cars.

Spencer Garlick, founder and former Managing Director of XMLSG said, “We are looking forward to taking on this new challenge and developing a leading documentation solution for the Pharmaceutical Industry based on KMS, adding to the continued development of the CSW Group”.

About XMLSG Ltd

XMLSG Ltd has had a track record of successful project delivery since 1999, working with such companies as Bowne Global, Motorola, NHS and Datapharm Communications.  Through this they have built up an esteemed reputation for developing innovative solutions using XML-based technologies. The company has developed and produced packaged solutions for a variety of industries, focusing mainly on the pharmaceutical sector. It sees this transition to CSW Medicines Information as a natural progression in moving forward and reaching further goals within the market.

For further information on CSW Medicines Information, please visit

Back to top

03/03/06 - XML Summer School 2006 Registration is now open – Early Bird Discount Available

We are pleased to announce that the XML Summer School registration is now open. Any delegates who sign up before the 30th April 2006 will qualify for a 15% discount off the full price delegate fee. This discount can not be used in conjunction with any other discounts.

The XML Summer School, the seventh annual event held by CSW, is a five-day residential course that brings together delegates from across the world to learn and gain practical experience of XML and related technologies from some of the world's leading industry experts at the University of Oxford.

To register for the XML Summer School, go to and simply click on ‘Registration’ – fill your details out online and you will receive confirmation from CSW via post with details on your course and accommodation.

Back to top

10/02/06 - CSW Brings Leading Products to a Worldwide Market

CSW today announced the launch of its Case Notes and KMS products in a global marketing initiative to expand worldwide during 2006.

John Chelsom, Managing Director of CSW commented, ”CSW will bring our unique experience in delivering massively scalable, standards-based, electronic health records and knowledge management products to countries outside of the UK. We are now actively looking for service delivery partners and early adopter customers to help us deliver proven technology in new markets.

Case Notes logoCSW is a major supplier of EHR products to the National Programme for IT (NPfIT) for the National Health Service in England, UK. This is the largest national initiative of its kind in the world. In 2003, CSW’s Case Notes EHR was selected as the product to underpin a national summary health record for every one of the 55 million population of England. When fully deployed, this system will be among the largest transactional database systems in the world, with many hundreds of terabytes of data, delivered with sub-second response times to over half a million physicians and practitioners.

KMS logoRunning on the same open standards technology platform as Case Notes, CSW’s KMS product is currently used to run major drug and healthcare information systems in England. CSW’s customers for KMS include the Royal Pharmaceutical Society, The British Medical Journal and the Association of the British Pharmaceutical Industry.

KMS will be released to the US market in Q2 2006, targeted initially at the pharmaceutical sector. Case Notes will follow later in the year.

Previews of CSW’s Case Notes and KMS products will be on show at the HIMSS conference and exhibition in San Diego in February (booth no. 7318) and at e-Health 2006 in Victoria B.C., Canada in April (booth no. 17).  

Back to top

06/10/05 - CSW at XML 2005, Atlanta

XML2005 logo CSW are to have a strong presence at the XML 2005 Conference and Exhibition in Atlanta next month.

XML 2005 is the largest independent XML conference in the US, designed to serve the needs of all XML users. The event will take place from 14th-18th November and has multiple concurrent tracks exploring a vast spectrum of XML-based technologies, including web services, publishing, data integration, information management and evolving applications.

Key CSW staff members will be sharing their extensive knowledge and expertise with the XML 2005 audiences. CSW will be represented by Martin Bryan - Senior Technical Consultant; John Chelsom - Managing Director; Gary Cornelius - Technical Consultant; and Ann Wrightson - Principal Consultant.

Gary Cornelius and John Chelsom will be presenting in the End-User Application Track for the high level/technical audience. The presentation, entitled "Making the right constraints for usable and accessible user interfaces" will focus on managing constraints that will enable the user to create an accessible and usable user interface. It outlines how to build a logical page, a basic bottom-up repository management system and a process for compiling pages.

Ann Wrightson and Martin Bryan will be delivering an "XML for Interoperability" tutorial. This session is aimed at attendees with elementary knowledge of XML, with some experience of enterprise and/or inter-enterprise integration. The tutorial aims to make sense of current practice and is designed to enable participants to make sense of the contrasting approaches used in Healthcare, Government, and other industries.

Ann will also be presenting a seminar entitled "Models and Messages: Insights from the HL7/OMG Services Specification Project" in the "Deploying XML" Track aimed at the high level/ technical audience . The Services Specification Project is a joint venture in healthcare standards between HL7 and OMG. This paper brings out a number of issues regarding the foundations of interoperability, in the interplay of models and syntax.

For more information about the conference please visit, or to find out more about CSW's presentations please contact

Back to top

06/07/05 - CSW to present at forthcoming XML conferences

Ann Wrightson, Principal Consultant at CSW Group will be presenting papers at two of the major XML related conferences in the US and Canada later this year.

Extreme Markup LanguagesThe first will be presented at Extreme Markup Languages 2005 from 1st-5th August in Montreal, Canada. Extreme Markup Languages is an event devoted to the theory and practice of markup languages from industrial, academic, and other points of view.

The paper entitled, "Semantics of Well Formed XML as a Human and Machine Readable Language, or, Why is some XML so difficult to read?" will discuss why is some XML easy to read, and some so difficult? In this paper, XML fragments are considered as utterances uttered to people, by either machines or people. The meaning conveyed by the XML is investigated using a simple toolkit based on situation semantics, with XML communication considered as part of a broad class of communications involving humans and non-human agents such as animals and machines.

XML 2005At XML 2005 in Atlanta, USA from 14th-18th November, Ann will be presenting a paper entitled "Models and Messages: Insights from the HL7/OMG Services Specification Project". The Services Specification Project is a joint venture in healthcare standards between HL7 and OMG. This paper explains the purpose and current status of this project for the XML 2005 audience, bringing out a number of issues regarding the foundations of interoperability, and the interplay of models and syntax.

In addition Ann will also be presenting two seminars at CSW's own XML conference - the XML Summer School, at the University of Oxford from 24th-29th July. Here she will focus on the public sector, presenting seminars on "e-Government and XML" and "XML in Healthcare". For further information and to register visit

Back to top


01/06/05 - CSW present at XTech 2005

A paper by Reuben Wright, Technical Consultant at CSW, was presented at XTech 2005 ( in the Netherlands last month.

Formerly known as the XML Europe conference, XTech has widened its scope to incorporate neighboring technologies from the web and business. In addition to XML, XTech 2005 covered web development, weblogging, search, and the semantic web amongst others.

MyCarEventThe paper presented by CSW Group entitled, "How can ontologies help repair your car?" featured as part of the Applications Track and discussed CSW's work on the pan-European MYCAREVENT project ( This project used RDF and OWL to record the relationships between a car's symptoms, the problems these identified and the solutions that should be applied. The presentation then went on to discuss the approach taken to collate, manage and deliver this information.

To download a PDF copy of the presentation, please click here . For further information about MYCAREVENT, please contact

Back to top

13/04/05 - CSW acquires RivCom

Rivcom logoCSW made its first company acquisition at the end of last year and welcomes RivCom Ltd to the CSW Group. RivCom Ltd is a vendor-neutral consultancy and professional services company providing expertise in information management, XML and related standards. It has enabled news and media organisations to gain business benefit from XML, in addition to providing training in XML and related technologies.

RivCom is also a founder member and active participant in the AdsML Consortium and has been commissioned to lead the development of the XML-based standard, established in 2003 to create the first comprehensive, global standard for end-to-end advertising workflow. AdsML is supported by Ifra and the Newspaper Association of America (NAA) and includes key industry players such as ABB Schweiz, Agfa, Associated Newspapers, CCI Europe, ppi Media, Rosetta and Vio Worldwide.

RivCom's staff has added to CSW's existing pool of experts in XML technology and brings a number of new leads in information management and consultancy in the news and media industry such as NewsML, the AdsML Consortium and News International.

Adrian Rivers, co-founder and former Managing Director of RivCom said, "Prior to the acquisition we thought the merging of CSW and RivCom would make a good fit. Five months in, and we can see that we were right. All the RivCom staff are making significant contributions to the continuing development of CSW. In addition RivCom's customers recognise the added value provided by the merged organisation."

Back to top

11/04/05 - CSW launch knowledge management product - KMS 1.1

KMSFollowing the initial development of a knowledge management solution with both the Pharmaceutical Press and the BMJ Publishing Group, CSW has now launched KMS 1.1.

KMS is a Knowledge Management and Delivery system, based upon open XML standards, which enables organisations to create, organise and manage knowledge assets and to use that knowledge by delivering information into business processes, to assist decision making. The Knowledge Delivery engine in KMS provides the mechanism by which knowledge assets can be incorporated into business processes to deliver knowledge to users, through a variety of delivery formats and devices.

KMS provides an effective knowledge management and delivery solution along with many business and technical benefits:

For further information on KMS, click here, or contact


KMS home page
Extreme Markup Languages 2005 event logo


Back to top

29/03/05 - CSW's work on show at HC2005

Healthcare Computing 2005CSW supported two of our customers who presented as part of the main conference and case history programme at Healthcare Computing 2005 in Harrogate this year.

Alan Luckman, Project Manager at Worcester NHS ICT Programme, presented a case history on 'A patient record integration service for Worcester'. In this case history he discussed the benefits achieved and lessons learned from the implementation of the patient record integration service, which is based on CSW's health records management product Case Notes. Further details of the Worcestershire Single Assessment process can be found by visiting

CSW also supported Ian Swanson, National Programme for IT (NPfIT) in London, who presented in Stream 2 of the main conference with a paper entitled,'Interim London NSF solution - achieving clinical benefits ahead of the National Programme'. The paper discussed the requirement for the provision of an interim solution to meet the needs of National Service Frameworks (NSFs) which was identified by the Authority during the closing stages of the London LSP procurement process for the National Programme for IT in the NHS. A request was put forward, by the Authority, for a subset of eventual functionality for the NSFs to be developed in an earlier phase than originally planned, and to be delivered as an interim solution. The presentation showed how this was developed for the Single Assessment Process using CSW's Case Notes product, the challenges faced in developing a pan-community system such as this and the health and social care benefits that the Interim London SAP Solution hope to achieve.

Harrogate conference viewIn addition, CSW once again exhibited in the main exhibition halls, demonstrating the functionality of all the Case Notes modules, combined with the smart card concept with equipment and Sunrays provided by our partners Sun Microsystems. For further information on any of the presentations or information displayed at HC2005, please contact


Back to top

07/03/05 - CSW article published on NPfIT website

An article by Alan Jones, Business Development Director at CSW, has been published on the Connecting for Health website which provides information on all matters relating to the National Programme for IT (NPfIT) in the NHS.

The article is included in the second report in the series of Professor Denis J Protti's World Views. Alan Jones, comments on Professor Protti's second World View report providing supporting evidence about the extent of medical negligence claims against the NHS and the number of deaths caused by medical error. He describes the ambition of NPfIT and its programmes to provide modernised processes of healthcare through the use of modern computerised technology.

To read the article, visit and look for the second report published on the 22nd February 2005.

Back to top

04/01/05 - CSW Case Notes™ ports to Linux on Sun's Opteron server

CSW's leading product for health records management in the UK, Case Notes™, has now successfully been ported to Linux using Sun's V20z Opteron server.

Case Notes™ has a scalable, flexible and extensible architecture, based on XML and open standards technology. The Linux operating system is also built on open standards and non-proprietary interfaces providing support to CSW's own open standards-based systems.

The technical benefits of Linux compatibility for the CSW Case Notes™ product include seamless interoperability in mixed environments. Developers can port seamlessly between Solaris™ and Linux with free high quality porting tools, built in binary and source compatibility, seamless portability with Java technology, and a low-cost cross-platform development environment. For system administrators, common applications/network services and adherence to Open Standards simplifies interoperability and allows them to use the same skills across both platforms.

The Sun Fire V20z server is one of the first in a new line of AMD Opteron processor-based systems. The dual-processor Sun Fire V20z server delivers high performance, reliability, and scalability at low-cost - benefits that CSW can then pass on to our customers. CSW has already achieved considerable success using Sun as the platform for Case Notes™ in the National Programme for IT (NPfIT) for the NHS in England. Using Sun's Opteron server and the Case Notes product set, CSW now aim to deliver high-performance, cost-effective healthcare systems worldwide.

Tom Owen, Partner Manager at CSW said, "Using Sun's products as a platform for Case Notes has proved to meet not only our technical needs, but has also meant that we can pass on the benefits of improved performance and reliability to our customers. With Sun's continued support, we hope that the Case Notes product will continue to improve the quality of patient care throughout Europe and beyond."

CSW is also now completing work to port Case Notes™ to Solaris™ X86. For further information on how CSW's products can be tailored to your enterprise environment, please contact For further information on Sun Microsystems, visit

Back to top

08/11/04 - CSW to present at XML 2004

Ann Wrightson, Principal Consultant at CSW Group, will be presenting later this month at the XML Conference and Exposition 2004, Washington DC, USA. The conference runs from the 15th to 19th November and is chaired by Lauren Wood, Independent Consultant at Textuality.

Ann will present on the Government track, which focuses on XML and government related projects, with a talk entitled 'Getting Standards to (actually) Emerge' - Thursday, November 18th, 2.45pm. This talk will take a high level view, looking at the methodology and lessons learned when developing interoperability standards for Local Government in the UK. Ann's recent work has been primarily with Government clients on the adoption of XML within the UK e-Government Interoperability Framework (e-GIF), helping to shape interoperability standards for messaging, metadata and records management.

For further information on the conference, visit

Back to top

18/08/04 - Autumn Xtra to follow success of the XML Summer School 2004

The XML Summer School 2004, hosted by CSW, took place at the end of July at Wadham College, University of Oxford. The event proved to be the most successful yet, with some courses sold out more than two weeks prior to the start date.

Courses at the XML Summer School are a mixture of seminars, hands-on practical exercises and panel discussions from some of the world leaders in XML related technologies. Amongst the speakers this year were names such as Kal Ahmed, Bob DuCharme, Peter Flynn, Michael Kay, Eve Maler, David Pawson, Steve Pepper, Jeni Tennison and Lauren Wood to name but a few.

Radcliffe CameraMost delegates chose to take the opportunity to live on-site at Wadham College and experience life as a student at one of the world's greatest seats of learning. In the evening, social events in the historic city of Oxford also allowed the delegates to try their hand at punting down the River Thames and enabled private visits to the famous Pitt Rivers and Natural History Museums.

Due to the overwhelming popularity of the XML Summer School 2004, CSW are pleased to announce that we will be hosting the Autumn Xtra from the 19th to 22nd Sept 2004. The Autumn Xtra is a smaller, more focused event which will include the popular 2-day 'Hands-on Introduction to XML' and a follow-up to the one-day 'XML Digital Archiving Services' seminar. For further information and to register for this event, visit or contact Kerry Poulter, Events & Marketing Co-ordinator, at CSW.

Back to top

11/06/04 - CSW chosen to deliver a new Content Management System for the BMJ

BMJ logoCSW has been selected to develop a Content Management System (CMS) for the BMJ Publishing Group Ltd. The aim of this new initiative is to deliver improved processes and systems that will allow the BMJ to improve both the quality and delivery of its general medical journal - the BMJ, by more efficiently managing its publications' content and therefore adding value to its editorial product.

The new system will be developed using CSW's KMS™ - a secure, cost-effective, web-based content and knowledge management solution. KMS™ will bring key functional benefits for content and knowledge management to the BMJ such as full version and access control to protect valuable digital assets; workflow tools to manage the edit process; the use of metadata and ontologies to enhance navigation and search capabilities; and web-based access for remote users.

Jane Smith, Deputy Editor at BMJ, commented:

"Our current system for producing the BMJ in in its various forms is inefficient, complicated and slow. We therefore cannot adapt to a changing market and our flexibility is often compromised.

We are confident that this new system will be an important improvement for the BMJ Publishing Group, enabling us to provide better support to staff working on the products, increase efficiency, and respond to customer demand more quickly and effectively."

John Chelsom, Managing Director of CSW Group added:

"We are delighted to have the opportunity to use Case Notes KMS to develop a Content Mangement System for the BMJ. KMS has been developed using XML and open standards technology and is web-services enabled, so will provide the ideal framework for BMJ staff to enhance their products and provide their customers with a richer multimedia experience."

By using KMS and combining innovative technology with business process improvement, the BMJ will suceed in developing a robust content management process which is cost efficient, easy to operate and capable of supporting the strategic initiatives of the BMJ in the future.

Back to top

04/06/04 - CSW launch new advanced content and knowledge management solution

CSW is pleased to announce the launch of Case Notes KMS™ - a secure, cost-effective, web-based content and knowledge management solution.

Case Notes KMS™ is a new product which has been developed in collaboration with the Pharmaceutical Press to provide key functional benefits for content and knowledge management including: full version and access control; workflow tools to manage the edit process; the use of metadata and ontologies to enhance navigation and search capabilities; and web-based access for remote users.

Case Notes KMS™ uses a scalable, flexible and extensible architecture, based on the eXtensible Markup Language (XML) and open standards technology. It has a multi-tiered web application framework, which is Web Services enabled and fully compliant with the UK Government's e-Government Interoperability Framework (e-GIF) standards.

The core framework of Case Notes KMS™ provides access control, workflow process management and facilities for data management and manipulation. It is based on CSW's generic functional modules to provide facilities for search, notification and general forms-based input.

With Case Notes KMS™ you can secure key benefits for your business, protecting valuable digital assets whilst streamlining business processes to reduce production costs. Quality is also improved through automated proofing, consistancy checking and adherence to corporate styles and guidelines. The use of XML in Case Notes KMS™ means that you can protect your investment through extensible, open-standards technology, enabling publishing to multiple formats.

For further information on Case Notes KMS™ contact Sara Price, Marketing Manager at CSW Group Ltd.

Back to top

02/06/04 - New e-Government & XML seminar at this year's XML Summer School

The XML Summer School 2004, now in its fifth year, will for the first time include a one-day seminar on e-Government and XML.

The event, hosted by CSW, is held in July each year at Wadham College, University of Oxford with some of the world's most knowledgeable industry experts. Teaching is based on the traditional Oxford tutorial system with small, focused seminar groups. The 2004 programme features three tracks: a hands-on introduction to XML for beginners; a technical track allowing you to explore some of the essential topics in more detail; and an applications track focusing on the use of XML in specific market sectors - which this year will include e-Government.

As part of the Modernising Government initiative, all government organisations in the UK have a range of targets to meet, and many of these involve the introduction of electronic processes and services.

This one-day seminar provides a wide-ranging introduction to the management and technology issues that have to be faced in order to achieve these targets. From Enterprise Architecture to Information Governance, from Standards adoption and the e-Government Interoperability Framework (e-GIF) to Electronic Records Management, our expert speakers will show you the waypoints and pitfalls along the road to e-Government.

For further information on the new e-Government & XML seminar and details of the full XML Summer School programme, visit

Back to top

06/04/04 - Teespath/CSW Launch the Lab-Links Project

An innovative project has been officially launched today through the provision of a contract to link together the Pathology departments of the County Durham and Tees Valley Strategic Health Authority (CDTV SHA) and the information contained in their disparate systems.

The contract, brokered through the local Clinical Network of Pathology services (TeesPath), has been signed with CSW - a leading provider of products for operational health records management in the UK.

John Chelsom, Managing Director of CSW Group said, "We welcome this opportunity to demonstrate the strategic and clinical benefits of Case Notes™ in a Pathology setting. Case Notes™ provides a secure, electronic means of providing access to Pathology results where and when they are needed by linking existing, disparate legacy systems across different locations."

The solution, based on CSW's XML-based e-records product suite Case Notes™, will provide electronic interchange of requests and results between the laboratories using Anglia Healthcare Systems middleware to facilitate organisational redeployment of Pathology workload. The project will also provide a single web-enabled Pathology Results database available across the whole of County Durham and the Tees Valley. This will permit any authorised Clinicians to view an integrated patient result file from anywhere in the area regardless of where the testing took place and where the clinician is located.

Accenture as LSP for the North-East cluster have approved the project as part of its 'proof of concept' portfolio and the project has the full support of the County Durham and Tees Valley LPfIT Programme Board.

Project Manager Dave Bottoms said, "When we get the systems operational it will provide real clinical benefits particularly in areas where there is referred patient care such as Cancer and I hope this model could then be utilised on a wider plane to link to other Pathology networks in the medium to long term and ultimately provide a potential feed to the National Spine in due course".

Andrew Thompson, Chief Information Officer for County Durham and Tees Valley Strategic Health Authority added, "I'm very pleased that this project is going ahead. It shows how there can be a balance between local innovation and strategic development with our LSP. It will bring early benefits for clinicians participating in Clinical Networks across the SHA area."

Back to top

31/03/04 - CSW develops London Risk Data Sharing Database

London Development Centre logoCSW Health Ltd has developed and implemented a system for sharing information about mental health service users for the London Development Centre for Mental Health, with the objective of reducing serious incidents involving people with severe mental illness.

The organisations that are participating in the London Risk Data Sharing Project include:

These organisations needed to share risk-related information in specific circumstances through a Single Contact Point staffed by mental health professionals. They hoped that this would overcome their existing difficulties of paper-based health and social care information, and the availability of professional staff to make a decision to disclose it, by maintaining a central database and having the Single Contact point staffed on a 24-hour basis.

The solution, which uses Case Notes™ - CSW's XML-based product for Shared Care Records, can be accessed through a standard web browser allowing data entry and data viewing for the participating organisations from over 40 different locations. Access to the central database of risk-related information is controlled by the Case Notes™ Access Control Framework (ACF) and iis fully recorded for audit purposes.

The information exchanged via the Single Contact Point relates only to identification of the individual concerned, the nature of the risk involved and advice on managing that risk, on the basis that these data items are the minimum necessary to successfully manage the situation. That information is shared only if disclosure can be legally justified in the circumstances.

Kirsty Jarvie, Project Manager - Risk Data Sharing Project said, "Case Notes offers the Risk Data Sharing Project a flexible, secure and paperless solution to support our innovative, multi-agency service. We are looking forward to using the system when the new service starts up at the end of March."

Debbie Hagger, Clinical Director - CSW added, "This project aims to address safely, some of the black holes that exist in the data sharing arrangements between agencies today when caring for some of our more vulnerable members of society and CSW are proud to be part of this ground breaking initiative."

This initial phase of the London Risk Data Sharing Project will be evaluated with a view to rolling out further across London and the surrounding communities. As the project moves forward, it is hoped that the benefits harnessed by mental health professionals, emergency services staff, service users and the general public will continue to grow.

Back to top

27/02/04 - CSW chosen to deliver the Technical Proof of Concept for the Single Integrated Electronic Health Record ('Single Record') for Wales

Welsh dragonCSW has been selected to develop a Technical Proof of Concept (TPoC) for the Single Integrated Electronic Health Record ('Single Record') for Wales. This Proof of Concept is a preparatory stage in the implementation of the all-Wales Informing Healthcare programme.

Informing Healthcare sets out a vision for transforming healthcare for the people of Wales, underpinned by a secure electronic means of providing access to the necessary elements of a patient's record where and when it is needed across the whole patient journey.

The TPoC will be delivered by April 2004, using CSW Case Notes™ to link with existing legacy systems in primary care, secondary care, community care and social care, drawn from two health communities: Carmarthenshire and North West Wales.

Bob Grindrod, Informing Healthcare Programme Director, commented:
"We are delighted that CSW is working with us to test and prove technical concepts which we consider pivotal to the successful delivery of the Single Record in Wales. This will provide us with a solid and evidence-based foundation for implementation of clinical applications in Wales."

John Chelsom, Managing Director of CSW Group added:
"We welcome this opportunity to contribute our expertise and Case Notes product at this early stage of the journey towards the Single Record in Wales. We look forward to working in partnership to deliver a successful Proof of Concept."

The TPoC project will provide important evidence to inform the business case for Single Record in Wales. The TPoC project will deliver its findings in April 2004, and NHS Wales will then build on this with a view to formal procurement of Single Record functionality.

For further information on the Informing Healthcare Programme, visit

Back to top

XML-based Knowledge Management Suite
Cross-Agency, Shared Care Electronic Health Records
Improves Bed Management and Reduce Average Length of Stay
XML-based Knowledge Management Suite
Cross-Agency, Shared-Care Electronic Health Records
Improves Bed Management & Reduces Average Length of Stay